Customer Support Specialist for Zorpia Social network

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    Customer Support Specialist for Zorpia Social network

Responsibilities:

Provide customer service and problem resolution in Support Email & Support Forum promptly, following Support procedures & policies.
Recognize & escalate difficult technical problems to the Software Engineer Team. Convey concise problem information using available tools.
Act as liaison between users and internal teams for faster fix. Maintain communication with users during problem resolution process.
Collect suggestions and feedbacks from users and convey it to Project Management Team.
Make suggestions for Zorpia.
Proactively stay up to date with all the latest features concerning Zorpia & share this knowledge to the rest of the team.
Test Zorpia's features, sharing feedbacks and suggestions to the team.

Skills & Knowledge:

Excellent customer support & troubleshooting skills, with great interpersonal skills.
Able to communicate effectively thru emails in a concise & clear manner.
Excellent spoken & written English.
Able to work in a fast-changing, stressful environment where flexibility & multitasking are important.
Highly self-motivated, independent and ability to develop creative solutions & think of "out-of-the box" ideas.
Works accurately & with eye for details.

Requirements:

Knowledge in Microsoft Office.
This is a home-based job, successful candidate should own a personal computer with fast internet connection.
Flexible time
Can commit to full time job (8 hours/day, 5 days a week)
Preferably living in Manila, Philippines.

Apply
marketing[at]zorpia.com

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