Customer Support Specialist ME Site

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    Customer Support Specialist ME Site


Responsibilities:

Provide customer service and problem resolution in Support Email & Support Forum promptly, following Support procedures & policies.
Recognize & escalate difficult technical problems to the Software Engineer Team. Convey concise problem information using available tools.
Act as liaison between users and internal teams for faster fix. Maintain communication with users during problem resolution process.
Collect suggestions and feedbacks from users and convey it to Project Management Team.
Make suggestions for Zorpia.
Proactively stay up to date with all the latest features concerning Zorpia & share this knowledge to the rest of the team.
Test Zorpia's features, sharing feedbacks and suggestions to the team.
Skills & Knowledge:
Excellent customer support & troubleshooting skills, with great interpersonal skills.
Able to communicate effectively thru emails in a concise & clear manner.
Fluency in both written and spoken Arabic and English.
Able to work in a fast-changing, stressful environment where flexibility & multitasking are important.
Highly self-motivated, independent and ability to develop creative solutions & think of "out-of-the box" ideas.
Works accurately & with eye for details.
Requirements:
Knowledge in Microsoft Office, particularly Word and Excel.
This is a home-based job, successful candidate should own a personal computer with fast internet connection.
Flexible time.
Can commit to full time job (8 hours/day, 5 days a week) and willing to work some nights or weekends (except Fridays).
Preferably living in the Middle East.

(Apply Now)
marketing[at]zorpia.com

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